Attendant Onboarding Platform

A specialized web-based onboarding and training platform designed for personal care attendants supporting individuals with developmental disabilities through OPWDD and CDPAP services. This client-focused administrative tool streamlines the attendant training process while ensuring compliance with state regulations and service standards.

Built using Wix's business platform tools, this site serves as a centralized hub for training materials, communication, and administrative workflows. The platform reduces onboarding time while improving care quality through comprehensive preparation and support for new attendants.

Platform Technologies

  • Wix Business Platform

    Leveraged Wix's business-tier features including contact forms, custom workflows, and integrated communication tools. Platform provides secure hosting with SSL encryption and compliance with accessibility standards for healthcare-related applications.

  • Form Management System

    Configured Wix Forms for contact submission, inquiry handling, and data collection. Automated email notifications ensure timely responses to attendant questions and streamline administrative communication workflows.

  • Responsive Interface Design

    Mobile-optimized design ensures attendants can access training materials and resources from any device. Wix's automatic responsive layout adapts content presentation for smartphones, tablets, and desktop computers.

  • Visual Content Management

    Organized training materials, documentation, and visual resources using Wix's media library. Optimized images and documents are delivered through Wix's global CDN for fast loading times regardless of user location.

Professional Skills Demonstrated

  • Client Needs Assessment

    Conducted comprehensive analysis of client requirements to identify administrative pain points in the attendant onboarding process. Designed solution addressing specific needs of OPWDD/CDPAP service coordination and compliance documentation.

  • Training Program Development

    Created structured onboarding curriculum ensuring attendants receive comprehensive preparation for personal care responsibilities. Organized content to meet regulatory requirements while maintaining accessible, user-friendly presentation.

  • Workflow Automation

    Implemented automated communication workflows to streamline attendant inquiries and administrative responses. Reduced manual coordination effort while improving response times and maintaining consistent information delivery.

  • Compliance & Documentation

    Ensured platform adheres to healthcare privacy standards and state regulatory requirements for personal care services. Organized documentation to support auditing needs and maintain service quality standards.

  • Process Improvement

    Identified inefficiencies in traditional paper-based onboarding and developed digital solution reducing administrative burden. Platform enables scalable attendant training as service needs grow.

  • User-Centered Design

    Designed interface considering the diverse technical backgrounds of attendants and family members. Prioritized simplicity and clarity to ensure all users can navigate resources effectively regardless of digital literacy level.

Real-World Application

This project represents the intersection of social work practice and technology application. By identifying a real client need and developing a practical digital solution, it demonstrates how technical skills can directly improve service delivery and administrative efficiency in human services.

The platform serves Joshua and his support team by centralizing critical onboarding information, reducing training time, and ensuring consistent quality of care. This real-world application showcases the ability to translate client requirements into functional technology solutions that create measurable value.

Beyond technical implementation, this project highlights essential professional competencies: stakeholder communication, needs assessment, solution design, and understanding of regulatory compliance in healthcare settings. These skills bridge the gap between technical development and practical service delivery.

Project Information

Platform: Wix Business

Purpose: Attendant Onboarding & Administrative Tool

Services: OPWDD & CDPAP Personal Care Support

Live URL: https://jsull954.wixsite.com/website